Overall, my stay at The Capitol Kempinski Hotel Singapore was enjoyable, marked by spacious and comfortable accommodations alongside excellent dining options. However, I encountered some service inconsistencies that detracted from the experience, particularly regarding room maintenance and lounge access.
Rooms
9.0
I stayed in a Deluxe room that was spacious and tastefully decorated. It included a large shower and bathtub, which added a touch of luxury, but I did notice some wear and tear in the furnishings due to the historical nature of the building.
Service
7.0
While I found the staff to be friendly and warm, I experienced a lack of attention to detail in terms of room cleanliness and responsiveness. For instance, when I arrived, there was a towel left in the hallway, which wasn't picked up during my stay.
Location
10.0
The hotel's location is fantastic, with easy access to the MRT and multiple dining options in Capitol Mall. It's ideal for anyone wanting to explore the city center, as everything I needed was nearby.
Dining
8.0
Breakfast was wonderful, featuring a wide array of options that catered to various tastes, including local dishes and western favorites. However, I found the coffee consistency could be improved; it didn’t quite match the high standard set by other breakfast offerings.
Facilities
8.0
The hotel offers great facilities like room service and housekeeping, although I was surprised not to receive a welcome drink at check-in, which is fairly standard in premium hotels. The pool area was nice but felt crowded during peak times.
Ella
United Kingdom,
December
2024
7.4/10
My stay at The Capitol Kempinski Hotel Singapore was truly good. The spacious Deluxe room featured a comfortable bed and an elegant shower, enhancing my overall experience. However, the breakfast service was a bit inconsistent at times, with some trays running low during peak hours.
Rooms
9.0
The Deluxe room was spacious and beautifully decorated. I loved the large bathroom that included both a shower and a bathtub. However, the room's lighting had some issues, making it difficult to find the perfect brightness.
Service
10.0
The service was warm and friendly. Mayang from the spa team made my visit even more enjoyable, sharing insights about the hotel and chatting with me!
Location
10.0
The hotel's location is incredibly central. With the MRT just a short walk away, I found it easy to explore major attractions. Being right across from a mall was a huge plus, too.
Dining
8.0
Dining at the Bistro was a treat. The quality of the breakfast was excellent, though I did notice some dishes were slow to be refilled, especially during busy times.
Facilities
9.0
The hotel offered a variety of facilities like room service and housekeeping. I appreciated the attention to detail and the cleanliness throughout my stay.
Aiden
United Kingdom,
December
2024
7.4/10
I had a mixed experience at The Capitol Kempinski Hotel Singapore. The hotel's charm and location were fantastic, but certain aspects like service responsiveness and room cleanliness left much to be desired. While the breakfast stood out for its quality, some amenities seemed a bit lacking and inconsistent.
Rooms
7.0
The size of the Executive Suite was impressive, though I did notice some cleanliness issues like dust accumulation in certain areas and a couple of maintenance oversights. Some historical elements gave the room character, but they also showed signs of wear.
Service
6.0
Service varied considerably. while I appreciated the friendly interaction during breakfast, I was disappointed by the slow responses from the reservation team and the lapse in room maintenance on our last day.
Location
9.0
Centrally located, the hotel is conveniently close to the MRT and several attractions, making it easy to explore Singapore. I loved the accessibility it offered. being able to walk to nearby shops and sights was a huge plus.
Dining
8.0
Breakfast was one of the highlights. with fresh and varied options, including a good homemade dark chocolate spread and fresh honeycomb. However, it often felt crowded, and some trays ran out of items too quickly.
Facilities
7.0
Facilities included a lovely pool area, though finding an attendant was challenging. I liked the complimentary bottled water available, but a few amenities seemed lacking compared to expectations from a five-star hotel.
Eva
United Kingdom,
November
2024
6.8/10
My stay at The Capitol Kempinski Hotel Singapore was quite enjoyable, thanks to spacious rooms and attentive service. However, the dining experience was marred by noise from events and the buffet setup, which could use some improvement. Overall, it was nice, though a few hiccups kept it from being perfect.
Rooms
8.0
I stayed in the Stamford Suite, which was generously sized and beautifully appointed. The comfortable bed, Nespresso machine, and impressive bathroom amenities were highlights. However, the layout felt a bit odd in some areas, like the bathroom setup.
Service
8.0
The staff were overall warm and helpful. They accommodated my requests nicely, and the gesture of sending wine and snacks after a minor wait was appreciated. But there were occasional lapses in attentiveness during breakfast that could be improved.
Location
9.0
The hotel is conveniently situated, making it easy to explore nearby attractions like Raffles City and Marina Bay. That accessibility really added to my stay.
Dining
7.0
While the breakfast was quite diversified, the noise level during dinner due to an event was overwhelming and detracted from what should have been an enjoyable meal.
Facilities
7.0
The hotel offers a range of facilities, including room service and a decent breakfast restaurant. However, there were issues during meal services that affected my overall experience.
Dominic
United Kingdom,
October
2024
6.6/10
My stay at The Capitol Kempinski Hotel Singapore was quite mixed. The room was spacious and beautifully appointed, with a wonderful breakfast selection that I loved. However, there were noticeable service hiccups, especially with check-in delays and inadequate toiletries for my family. Overall, while the experience had its highlights, I think there is room for improvement.
Rooms
8.0
I enjoyed a spacious terrace room that was nicely appointed and included a lovely patio door. However, the lighting in the room was poor, which affected my overall experience.
Service
6.0
The service staff was generally friendly and professional, but I faced long wait times at check-in and a lack of assistance with some requests. One concierge was particularly impressive, walking us to our dinner location.
Location
9.0
The hotel's location is perfect, with easy access to public transport and nearby attractions like Marina Bay. I appreciated being close to many dining options in the area.
Dining
8.0
Breakfast was a highlight with a great selection of quality food. However, I found the pricing at the bar and restaurant to be prohibitively expensive.
Facilities
7.0
The hotel featured various amenities, but some basic services like poolside assistance were lacking. I noticed a need for better attention to detail in upkeep.